Your role
As a Senior Business Analyst working within our Mortgage Feature Team (MFT), you will facilitate the delivery of changes across Lloyds Bank NL. You will gather and validate business needs, and translate them into documented requirements for implementation. Additionally, you will carry out in-depth (gap) assessments, support the validation of potential solution scenarios and verify system capabilities for new initiatives and epics. Close cooperation with the business, suppliers and other stakeholders is key.
Furthermore, you’ll support other BA’s within the Feature Team in their development and performance as BA. You will be in close contact with Senior BA’s from other Feature Teams to further shape the BA practice within our Change team.
You have extensive relevant experience within a BA role and, preferably, have knowledge of mortgages. As part of a self-organising Feature team, you are capable and comfortable to contribute beyond the own realm of expertise, eager to learn new skills and embrace an agile way of working.
This role is within the Change Team of Lloyds Bank in The Netherlands reporting to the Manager Change and Project Portfolio.
Your responsibilities
- Collaborate with the business through elicitation sessions to ensure full understanding of the business needs and document it appropriate
- Translate business needs into user stories, elaborate on them within refinement sessions and manage them throughout their lifecycle
- Carry out impact assessments, create/ modify business process flows, perform process analysis to facilitate the development and validation of solutions
- Deliver backlog items to expected quality, from creation and estimation until testing and implementation.
- Support the Product Owner with managing the backlog, e.g. the definition of epics/ user stories and clarification of detailed requirements with input from stakeholders
- Work closely with suppliers as well as colleagues in different locations
- Comfortable to support the Feature Team by picking up tasks beyond the own realm of expertise
- Participate in all relevant Scrum ceremonies such as the Planning sessions, Daily’s, Refinement sessions, Reviews and Retrospectives.
- Ensure adherence to processes within Lloyds Bank NL and Lloyds Banking Group
- Act as a BA role model, by demonstrating knowledge and insight into the BA role;
- Facilitate BA’s in their development as BA and in fulfilling their potential e.g. by using and sharing own experience and by providing constructive feedback;
-9.jpg)
About Lloyds Bank
Lloyds Bank GmbH is part of Lloyds Banking Group, a financial institution with a large clientele in the UK and other parts of the world. Together with our office in Berlin, we form Lloyds Bank GmbH with its headquarters in Amsterdam and we have over 500 colleagues.
We aim to lead by example in the bold decisions we make as a business, from where and how we invest, to the products and services we offer, and of course the workplace we create. We will search for new ways to work with people, communities and businesses, to always evolve with their needs. And we will never stop innovating to make sustainable, ethical choices easy and rewarding.
At Lloyds Bank GmbH we play an important part in peoples’ lives, by the products we offer, and also how we operate. We finance your mortgage, keep your savings secure and also provide you with a personal loan if you need this. In Amsterdam we do this with an enthusiastic team of approximately 200 colleagues from different nationalities, and with an engagement score of 93%, colleagues find us a real ‘Great Place to Work’!
With our grand ambitions, we are looking for new colleagues who will bring fresh ideas to help us grow!
You and your experience
Experience and Knowledge
- 5+ years relevant work experience within BA role;
- Experience working in the Dutch Financial Sector is a plus
- Knowledge of and experience with the product domain Mortgages is a plus; from product features to key processes and suppliers
- Relevant Business Analyst certifications (such as ECBA, CCBA and CBAP, CBDA) are a plus
- Proficient in using Microsoft Office applications (Word, Excel, PowerPoint) and JIRA
- Familiar with Agile and/or Scrum principles
- Experience in mentoring and coaching, online and face to face, is a plus;
Qualifications
- Bachelor’s or Master’s degree in Business studies
Skills and Capabilities
- Structured thinking & listening skills
- Analytical with good attention to detail, whilst also capable of seeing the bigger picture (having a helicopter view)
- Capable to gather requirements and create deliverables, e.g. impact analyses, business cases, decision / solution documents
- Proficient in self-organising and time management, in line with sprint and epic planning
- Strong verbal and written communication skills in Dutch and English
- Presentation skills (e.g. hosting meetings / workshops)
- Flexible and pro-active attitude, able to act in diverse situations
- Eager to learn and able to use and share new skills and knowledge
- Able to cope with resistance
- Active stakeholder management: act as a business partner for PO and stakeholders
- Team player: developing strong working relationships and work collaboratively within the Feature team as well as across organizational level
What's in it for you?
On top of being part of a great group of colleagues we offer you a position for 32 to 40 hours a week. This aligns with a compensation package in line with the market and excellent secondary employee benefits, including:
- 13th month salary, either paid monthly or once a year in December
- 30 days PTO (or 240 hours) per year (based on fulltime employment)
- Non-contributory pension scheme
- We want you to be healthy, so support you in joining a gym of your choosing through our sponsored (bedrijfs-) Fitness
- Get to know everyone in person and join the quarterly Connection Events
We also value your work-life balance, so offer;
- Flexible working; you can schedule your work hours to meet your personal needs
- Hybrid working; you can work from anywhere, even work from another country within the EU
- And provide you with a home office set up
Your recruitment process
Apply to our vacancies by sending your CV and motivation letter to recruitment@lloydsbank.nl, or use the application form on our website.After receiving your application, we'll review it and share a reply as soon as possible.
Your first chat with us will take place either online or at our Amsterdam office. The goal of this chat is get to know each other, and see if there's a match with the team, the organisation and the open position.
We're excited to have you meet additional collagues. The chat will take place either online or at our Amsterdam office, during which we'll dive deeper into the requirements of the position and the team you'll be joining.
Congratulations! We're happy to have you as our newest addition to the team. Do you feel the same way? Then you'll receive our offer by email. For most roles, a screening is part of the process. This will take place after accepting the offer.
Are you ready to join our journey?
Have we made you curious, and are you ready to join the team? Please introduce yourself to us in the best way possible and send this to: recruitment@lloydsbank.nl, or use the application form on our website.
We hope to meet you soon!